I purchased a mirror on Oct 1st. Within a week, the price was reduced by 100. I called the customer service for price adjustment. My request was denied after I called two representatives. I got different responses from different representatives. I couldnt even cancel the purchase, though the item has not been shipped based on the information on my end. Price adjustment within a week of purchase was provided by other businesses, yet not available at West Elm. The customer service gave inconsistent answers. The webpage of West Elm does not allow product review from customers. I was a loyal customer before. However, I no longer think their service is customer-friendly. Plus, the quality of some West Elm products is not justified for the price tag.
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