We are currently accepting resumes for experienced Customer Service representatives! Join

We are currently accepting resumes for experienced Customer Service representatives! Join our team today!

Job Summary

The Customer Service Sales Representative is responsible for answering 80 calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service andor sales background with extensive knowledge of small engine parts, etc. Bi-Lingual a plus

Responsibilities and Duties

Answering inbound phone calls from end users of outdoor power equipment.
Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
Entering orders into our proprietary web-based tool.
Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
Ensuring prompt handling of customer emails and correspondence.
Assisting with technical support parts lookup.
Performing other duties as assigned.
Qualifications and Skills

Position requires a High School degree or equivalent.
2 years of customer service andor sales experience in a call center environment.
Knowledge of small engine andor automotive parts.
Analytical skills to include problem identification and resolution.
Working knowledge of a Windows based computer environment.
Bi-Lingual a plus.
Benefits

Weekly pay every Friday.
Medical, dental, vision benefits eligibility after 60 days of employment.
Vacation time eligibility after 6 months of employment.
401k eligibility after one year of employment.

This Company Describes Its Culture as

Outcome-oriented -- results-focused with strong performance culture
Stable -- traditional, stable, strong processes
People-oriented -- supportive and fairness-focused
Team-oriented -- cooperative and collaborative
Communication methods used

Phone
Email
Work Remotely

No
This Job Is Ideal for Someone Who Is

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Job Type Full-time
FULL-TIME17 HOURJARRETTSVILLE, MD
Customer Service Representatives
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