Our award winning Holiday Inn Express and Suites - Wausau is seeking highly motivat

Our award winning Holiday Inn Express and Suites - Wausau is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within our Great Lakes Management Group growing portfolio of properties, we have an immediate opening for you to join our team as a Full Time - Night Auditor!

This position is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the companies high standard of service and hospitality.

Provide the highest quality of service to the customer at all times.
Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
Receive and transmit mail, phone, and written messages for guests.
Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
Keep the Front Desk area neat, clean, and free of safety hazards.
Have knowledge of hotel property, hotel staff, and hotel services with hours of operations room locations, types of rooms and room selling strategies hotel rates and discounts and how to handle each and hotel credit and check cashing policies and procedures.
Responsible for proper telephone etiquette.
Develop a thorough knowledge of Emergency procedures.
Other duties as assigned by the supervisor
Requirements

Schedule can be 8 hour shifts or 10 hours shifts depending on what the applicant is looking for. Days would be Tuesday-Wednesday. Some weekend will be required.
Has a sincere desire to exceed guest expectations
Must have exceptional oral and written communication skill
Must be dependable
Must have computer proficiency
Must have a minimum of a high school diploma or equivalent
PART-TIME14 HOURWESTON, WISCONSIN
Night Auditor
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